When the customer leaves a hosted page/ checkout page unattended for some time or when he closes the webpage, it is counted as an Abandoned Cart.
Abandoned cart tracking allows you to measure how many visitors/customers leave the portal without completing a purchase, leaving items in the cart.
Chargebee generates a report to track the abandoned carts. To view the report, navigate to Reports > Revenue Recovery > Abandoned Carts. The report refreshes every 1 hour.
A new attribute called ‘CheckoutInfo' helps Chargebee achieve this. It is added in the Hosted Pages resource.
The CheckoutInfo attribute has information about the customer (email, first name and last name) which can be used for retargeting and finding the reason for failure.
The keys that can be found in the CheckoutInfo are:
Refer the API Documentation for more.
To track abandoned carts, you can make use of Hosted Pages API attributes. To know more, refer Chargebee's solution article on how to track abandoned carts .
When a customer, who had abandoned a cart previously, checks it out later, then the cart is called a ‘Recovered Cart'.Chargebee generates a report of the carts recovered.
The report includes details about the customer, product and the value recovered during checkout.
For a cart to be counted in as a recovered cart, the email ID used by the customer during cart abandonment and while checking out should be the same.