Getting Started

Building Blocks

Subscription Features

Localization

Invoices

Credits

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Reports and Analytics

Attach Additional Data

Migration

Open Source Resources

Other Features

API Integration

Third Party Integrations

Abandoned Carts 

Introduction 

When the customer leaves a hosted page/ checkout page unattended for some time or when he closes the webpage, it is counted as an Abandoned Cart.
Abandoned cart tracking allows you to measure how many visitors/customers leave the portal without completing a purchase, leaving items in the cart.

Note
  • Abandoned Carts Emails will be released in the upcoming iterations.
  • For pricing related information, check out the pricing page 

Abandoned Carts Report 

Chargebee generates a report to track the abandoned carts. To view the report, navigate to Reports > Revenue Recovery > Abandoned Carts. The report refreshes every 1 hour.

  • You can select a specific day or a date range to generate the report.
  • The report contains customer and product details and the total value of the abandoned cart.
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Track Abandoned Carts via API 

A new attribute called ‘CheckoutInfo' helps Chargebee achieve this. It is added in the Hosted Pages resource.

The CheckoutInfo attribute has information about the customer (email, first name and last name) which can be used for retargeting and finding the reason for failure.

The keys that can be found in the CheckoutInfo are:

  • client_ip
  • order_value
  • currency
  • locale
  • coupon_actions : []
  • checkout_submit : []
  • vat_validation : []
  • order_items : []
  • subscription : {}
  • customer : {}
  • billing_address : {}
  • shipping_address : {}
  • shipping.ship.to.billing

Refer the API Documentation  for more.

To track abandoned carts, you can make use of Hosted Pages API attributes. To know more, refer Chargebee's solution article on how to track abandoned carts .

Recovered Carts Report 

When a customer, who had abandoned a cart previously, checks it out later, then the cart is called a ‘Recovered Cart'.Chargebee generates a report of the carts recovered.

The report includes details about the customer, product and the value recovered during checkout.

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Note

For a cart to be counted in as a recovered cart, the email ID used by the customer during cart abandonment and while checking out should be the same.

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