How to integrate Zendesk with Chargebee?

Problem Statement

You want to know how to integrate zendesk with chargebee.

Solution

Zendesk is a cloud-based customer support application that helps in tracking and managing customer support tickets, enabling the support teams to resolve customer issues effectively. Chargebee's plugin for Zendesk displays subscription information right next to the support ticket.

Follow the steps given below to integrate Zendesk with Chargebee

Step 1: Sign up with Zendesk, if you don't already have an account.

Step 2: Navigate to Apps and Integrations > Support > Chargebee, or navigate to Zendesk Marketplace and click Install.

Step 3: Choose your Zendesk account to install the Chargebee plugin.

Once the Chargebee plugin is installed in Zendesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods, and the number of payment due invoices.