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"Access Denied: OP_UPSERT on chargebeeapps__CB_Subscription__c" - Salesforce error

Problem Statement

I see the error "Access Denied: OP_UPSERT on chargebeeapps__CB_Subscription__c" when syncing with Salesforce.

Solution

This error is caused by insufficient permissions. Any profile other than Salesforce Admin needs explicit permissions on the Chargebee objects: Subscription, Addon, and Coupon Line items. The ChargebeeForSalesforceAdminUser permission set alone is not enough for non-admin users.

Steps to Set It Up

  1. Ask your Salesforce Admin or ChargebeeForSalesforceAdminUser to review the permission sets for Subscription, Addon, and Coupon Line items
  2. Ensure your user has the required access to these objects
  3. Re-run the sync after permissions are updated
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