In a highly competitive SaaS market, compliance can be a business driver that inspires trust and confidence in your customers. It’s not surprising, then, that 41% of companies consider “improving compliance management” as a high-priority business goal.
So how do you ensure that your SaaS is compliant, without losing focus on the gazillion other things you have on your plate?
We worked with Chargebee RevRec’s Principal Solutions Architect Tony Ricciardella, who has over 30 years of experience working with financial executives of software companies, to answer that question. Ricciardella says that automation is key to scaling your business’s compliance efforts:
“With automation in place, you can work to eliminate human error in compliance, accelerate your closing process, and make plans for the next strategic transaction more of a priority. Human capital is expensive, but with automation, CFOs will be able to more effectively wear all the hats they need to and save the company time, frustration, and money.”
When you have compliance frameworks in place, you can turn your focus toward growth without worrying about domestic and/or international reporting requirements.
With Tony Ricciardella’s insights, let’s dive into what SaaS compliance means for your business, how it helps you be strategic, and the complete checklist of compliances you need to focus on. We’ll also show you how automation can help with all of this.
What is SaaS compliance?
SaaS compliance is an umbrella term that encompasses all the regulations and frameworks that SaaS providers are obligated to follow.
These regulations and guidelines dictate how processes are set up within an organization and work to ensure that the organization stays compliant across the world or over specific regions.
These legal requirements could dictate how you calculate taxes, how you handle customer data, what your financial statement should contain, and how often you can send emails to your users.
There are specific regulations regarding cybersecurity (ISO 27001), revenue recognition (ASC 606), data protection (GDPR) and many more.
The finance team in SaaS organizations is typically responsible for ensuring that the company keeps up with compliance requirements based on the geography they operate in and the kind of data their business handles.
Why should you worry about SaaS compliance?
Compliance is often viewed as a form of risk management. As your SaaS product invites integrations with third-party tools, each point of contact becomes a potential breach of security and privacy laws.
Not being compliant is a risk, because it can result in:
- Failing to handle data properly
- Having to pay significant fines for breaching regulations
- Lawsuits, security breaches, or your product earning a bad reputation among your users
On the other hand, setting up compliances for SaaS accounting, tax, and internal control requirements essentially future-proofs your business for growth. It helps you:
- Build credibility with your investors
- Ensure your data and revenue are secure
- Certify your processing integrity
- Meet industry standards for privacy
- Comply with global accounting standards, tax laws, and payment regulations
If you make compliance goals a priority, nothing will be able to hold your business back from reaching its full potential, globally.
Why is compliance so complicated for SaaS?
According to Ricciardella, the compliance management process is notoriously difficult for SaaS because these companies often offer multiple products and services to customers.
Keeping up with accounting’s revenue recognition principle is especially complicated because tech and SaaS companies offer price concessions, discounts, rebates, bundles, and even individual pricing for each customer.
On top of these challenges, compliance is not all you have to worry about. You likely have your hands full with financial reporting duties, bookkeeping, and month-end account reconciliations.
A Comprehensive SaaS Compliance Checklist
If you’re a SaaS business, here is the list of compliances you should be on top of.
- Financial Compliance:
- ASC 606
- Security Compliance:
- ISO/IEC 27001
- SOC 2
- PCI DSS
- Data Security and Compliance
Your guide to SaaS financial compliance
Let’s start with financial compliance.
Financial services laws like the ones listed below are essential to making sure your business operations are compliant. Here are the most important ones to know.
Jointly developed by the Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB), ASC 606 provides a 5 step process for recognizing revenue efficiently.
This robust and flexible framework takes into account all the revenue recognition scenarios that a SaaS solution typically encounters.
ASC 606 accounts for all the costs incurred by customers of SaaS businesses at all the stages of their lifecycle and provides a guideline for businesses to recognize revenue from all revenue streams (recurring revenue, expansion revenue, consulting services) painlessly.
Related Read: The Ultimate Guide to Revenue Recognition
Generally Accepted Accounting Principles (GAAP or US GAAP)
Set by Financial Accounting Standards Board (FASB), Generally Accepted Accounting Principles (GAAP or US GAAP) is a collection of commonly-followed accounting rules and practices. It encompasses the details and complexities of business, corporate, and SaaS accounting.
U.S law mandates that companies releasing public financial statements or companies publicly traded on the stock exchange should follow GAAP guidelines.
GAAP compliance ensures that your financial reporting is transparent and that it follows standard terminologies and methods.
International Financial Reporting Standards (IFRS)
International Financial Reporting Standards (IFRS) are a set of globally accepted accounting rules for financial statements of public companies to ensure their reporting remains transparent, consistent, and easily comparable around the world.
IFRS standards are required in more than 140 jurisdictions and are permitted in many parts of the world including South Korea, Brazil, India, and the European Union.
Related read: How modern finance leaders think about automating compliance: Download our free ebook here.
Your guide to SaaS security compliance
Next, let’s look at security compliance regulations.
International Organization for Standardization (ISO/IEC 27001)
The International Organization for Standardization (ISO) provides a family of regulations for information security management systems (ISMS). ISMS provides a framework that identifies, analyzes, and mitigates security risks. ISO 27001 acts as a guideline your SaaS business can use to manage risk assessment and security measures.
According to ISO, the ISO 27001 “enables organizations of any kind to manage the security of assets such as financial information, intellectual property, employee details or information entrusted by third parties.”
Service Organization Control 2 (SOC 2)
Developed by the American Institute of CPAs (AICPA), the Security Organization Control 2 (SOC 2) is a voluntary compliance standard for service organizations that define the criteria for managing customer information.
SOC 2 guidelines are reflected in the everyday handling of customer data. So being SOC 2 compliant means your business has established strict information security processes that guarantee oversight across your organization.
Payment Card Industry and Data Security Standard (PCI DSS)
If your organization handles payments, payment security compliance will also find a place on your checklist.
Payment Card Industry (PCI) and Data Security Standard (DSS) together are a set of security protocols for companies involved in the payment process of accepting, transferring, or storing card information.
PCI DSS compliance ensures that companies that handle payments, card information, or authentication operate in a safe and secure environment.
PCI DSS applies to companies that handle payments, regardless of the geographic location you operate in, the payment methods you process, or the number of transactions you handle.
Your guide to data protection laws for SaaS
Lastly, we wrap up our compliance checklist with data protection laws. For SaaS companies, collecting and analyzing customer data is a key growth lever. Make sure you’re up to date with the latest regulations before you send out that survey.
General Data Protection Regulation (GDPR)
The GDPR is a landmark personal data protection law for all European Union (EU) residents. It holds organizations that handle customer data accountable and grants EU residents control over their data.
Under GDPR, EU residents can view their data, erase their data, object to the processing of their data, or export it. This law applies to all organizations that handle the personal data of EU residents regardless of the place the business operates from. Companies that breach the law are subject to significant disciplinary action.
Health Insurance Portability and Accountability Act (HIPAA)
Health Insurance Portability and Accountability Act (HIPAA) is a federal law that protects sensitive patient information from being shared without their consent or knowledge.
This law issued by the US Department of Health and Human Services gives patients more control over their sensitive data like health records and sets safeguards that healthcare providers must achieve to ensure the privacy of health information.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) is a state statute that enhances data protection and consumer privacy for California residents.
Under CCPA, a California resident has a right to know the personal information that a business collects about them, the right to delete that information, the right to opt out of the sale of their personal information, and the right to non-discrimination for exercising their CCPA rights.
The complete compliance checklist for your SaaS applications depends on the markets you operate in and the kind of data you handle. It may be a sub-section of the list we’ve covered here or it could include some industry-specific ones we may have missed.
7 best practices for SaaS compliance
Here are a few best practices to help you stay compliant with the latest regulations. As a guardian of compliance for your SaaS, you must:
- Incorporate compliance in the development lifecycle
- Handle incidents
Let’s take a closer look at each of these.
Enforce policies and procedures across the organization. It is also recommended that you appoint a chief compliance officer (CCO) who would be responsible for leading your organization’s compliance program, managing and solving regulatory compliance issues, and providing oversight for all internal processes.
Establish recurring cadences to monitor security and compliance adherence and effectiveness of controls by facilitating internal and external audits. This will help identify vulnerabilities proactively. Risk assessment should be performed at least annually or after signiﬁcant changes in policies.
3. Incorporate compliance in the development lifecycle
Security and compliance controls should be baked in, as an integral part of the software development lifecycle process that manages the code being developed all the way through to production.
4. Handle Incidents
Ensure a strong incident management process is established to respond to security incidents in line with the regulatory and compliance framework.
Educate the organization and all key stakeholders about the latest compliance and security requirements and what they need to do to stay compliant. Sustainable security culture requires that everyone in the organization is all in.
All set policies must be reviewed annually. The compliance department should keep itself abreast of the latest updates in the regulations and guidelines.
Make sure to continually audit the status quo of compliance with your current tech stack. It’s also critical to analyze how your tech stack is going to scale along with your growth.
Free up your human capital by automating effort-intensive processes like revenue recognition or your order-to-cash cycle using a tool like Chargebee.
How can Chargebee help you stay compliant?
Being fully compliant requires significant operational overhead and demands constant oversight and attention as your company scales.
When your business expands into new markets and starts offering multiple products at multiple price points, or starts accepting new payment methods, each of these developments triggers a compliance team to identify and analyze the accompanying regulations.
The building blocks of strategic automation have to start somewhere, says Ricciardella. Most finance teams would gladly agree that compliance is a great place to start!
“One of the first things we had to do was to do revenue recognition correctly. And that’s why I started working with Chargebee. We now save over $42,000 every year by automating revenue recognition and accounts receivables via Chargebee.”
– Walter Chen, Chairman, Animalz
Whether it’s taxes, revenue recognition, or payment regulations, Chargebee can help you automate your compliance, streamline your revenue workflows and provide an elevated subscription experience for your customers.
With Chargebee as your revenue partner, you can
- Secure your customers’ payment and personal information: compliance to PCI and GDPR.
- Ensure internal data security with Chargebee: adherence to ISO, SOC 1 & SOC 2, and MFA standards.
- Establish network security within Chargebee: Network, application, and operational level security policies that we follow.
Moving forward and staying compliant
Want to make sure you’re ready for ASC 606 compliance and beyond? Check out this webinar to hear our experts share advice on automating compliance for your subscription business.
If you’re a finance leader who’s tired of compliance woes and is ready to champion automation within your organization, get in touch with us today. We’ll show you how Chargebee can help you unlock the growth enabler inside you!