Subscription cancelled due to Non-Compliant EU Customer error

Problem Statement

This article helps you understand subscription cancelled due to non-compliant eu customer error.

Solution

This article covers

Subscriptions are cancelled with this error and we have no idea why.

Summary

The error reason for subscription cancellation is shown as "Non-Compliant EU Customer" due to the following pieces of evidence not adhering to the Location Validation feature:

• Customer's billing address country

• The IP address of the device used by the customer

• Location of the bank from which payment was made

• The country code of SIM card used by the customer

• The location of the customer's fixed land line

• Credit Card's BIN

Please check once that this customer complies with the VAT Validation rules mentioned in the below document:

When the EU VAT validation service is down