How to prevent the subscription cancelled due to no card reason and avoid churn?

Problem Statement

Subscriptions are being canceled with the reason "Subscription Cancelled No Card." You want to prevent this and keep auto-pay on.

Solution

When a subscription moves from Trial/Future to Active, Chargebee tries to collect payment. If there is no valid card on file, the subscription is canceled with "Subscription Cancelled No Card." This is expected behavior.

To reduce cancellations:

1. Enable dunning: Enable dunning to retry payment collection and send reminders.
2. Auto-collection settings:
   • Auto Collection ON: Chargebee charges the payment method when payment is due. If no valid card is found, the subscription can be canceled.
   • Auto Collection OFF: Chargebee does not auto-charge; the subscription stays active until you collect payment manually.
   • Use Customer's settings: Uses the customer's auto-collection setting.

To keep subscriptions active when payment fails, use Auto Collection OFF or enable dunning so Chargebee retries before canceling.