MRR Calculation in one-time coupons

Problem Statement

One-off recurring coupons cause MRR to show "downgrades" or values that differ from what you expect at the subscription or Revenue Story level.

Solution

One-off recurring coupons are included in MRR when they apply to the next renewal. Because the discounted amount is treated as recurring for MRR, it can appear as a downgrade. The impact depends on subscription count and coupon usage.

Example: A $20 one-off coupon on an $800 plan used by 500 customers can reduce total MRR (e.g., to around $1,500). The Revenue Story MRR breakdown may show $60 where you expected $65 because the coupon scheduled for the next renewal (e.g., added March 15, renewal April 14) is treated as a recurring reduction.

Important Notes