Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with Chargebee?

Problem Statement

This article helps you understand the best way to manage chargebacks, fraud, and refunds when working with Chargebee.

Solution

Scope

The refund, chargeback, and fraud management mechanism in Chargebee. How do you reconcile chargebacks that are not in Chargebee?

Refunds:

Refunds can be issued from within an invoice (Subscriptions > Subscriptions > Invoices > Click invoice id > Refund) by logging into Chargebee web console or can also be made via API. Both partial and full refunds can be made and for each refund issued, Chargebee generates a respective credit note.

For more details, see Issuing a refund.

Chargebacks:

Chargebacks are handled directly by the payment gateway you use (for example, Stripe). As a merchant, you receive a notification from the gateway. You can then go to Chargebee and record a refund against the invoice for which the chargeback was filed.

To enable Chargeback management, follow these steps: Click Settings > Configure Chargebee > Billing LogIQ > Chargeback management.

Fraud management:

Chargebee's fraud management system currently works with Stripe gateway only and the transactions are marked suspicious based on the IP address they originate from. You can then resolve the transaction by marking it as suspicious or safe.

Note: For Enterprise customers, Chargebee supports automatic chargeback handling.