Why are some transactions in 'Needs Attention' status?

Problem Statement

You want to understand why are some transactions in 'needs attention' status.

Scope What should I do if transactions are in 'Needs Attention' status?

Solution

Chargebee marks a transaction as 'Needs Attention' if the payment confirmation is not received from the payment gateway. To handle this, follow the steps mentioned below.

Please refer Needs Attention Transactions