Chargebee Retention Subprocessors and Subcontracts (pre July 2022) 

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Chargebee, Inc. ("Brightback") uses certain subprocessors (including members of Chargebee, Inc. and third parties, as listed below), subcontractors and content delivery networks to assist it in providing the Chargebee Retention Services.

What is a Subprocessor? 

A Subprocessor is a third party data processor engaged underChargebee Retention's Data Protection Addendum, to process Customer Personal Data in relation to the Services. Customer Personal Data means any personal data contained within the data provided to or accessed by Chargebee Retention by or on behalf of Customer or Customer end users in connection with the Services. Chargebee Retention engages different types of subprocessors to perform various functions as explained in the tables below. Chargebee Retention refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as "subcontractors" and not subprocessors.

Due Diligence 

Chargebee Retention undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to or process Service Data.

Contractual Safeguards 

Chargebee Retention requires its subprocessors to satisfy equivalent obligations as those required from Chargebee Retention (as a Data Processor) as set forth in Chargebee Retention's Data Processing Agreement ("DPA").

Process to Engage New Subprocessors 

For all Subscribers who have executed Chargebee Retention's standard DPA, Chargebee Retention will provide notice via this policy of updates to the list of subprocessors that are utilized or which Chargebee Retention proposes to utilize to deliver its Services. Chargebee Retention undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of subprocessing associated with the Chargebee Retention Services.

Infrastructure Subprocessors ??? Service Data Storage 

Chargebee Retention owns or controls access to the infrastructure that Chargebee Retention uses to host Service Data submitted to the Services, other than as set forth below. Currently, the Chargebee Retention production systems for the Services are primarily located in co-location facilities in the United States via AWS. The following table describes the countries and legal entities engaged by Chargebee Retention in the storage of Service Data.

Entity Name Entity Type Entity Country
Amazon Web Services Inc. Cloud Service Provider United States

Service Specific Subprocessors 

Chargebee Retention works with certain third parties to provide specific functionality within the Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality, these Subprocessors access Service Data. Their use is limited to the indicated Services.

Entity Name Purpose Applicable Services Entity Country
Help Scout Help Desk All United States
Github Source Control All United States
Segment Tracking All United States
Fullstory Tracking All United States
Google Analytics Tracking All United States
Salesforce Customer Relationship Management All United States
Amazon SES Transactional Email All United States
Autopilot Marketing Automation All United States
Amplitude Product Analytics All United States
Stripe Billing and Invoicing All United States
PagerDuty Monitoring All United States
Rollbar Monitoring All United States

Subcontractors & Content Delivery Networks 

As explained above, Chargebee Retention's Services may use content delivery networks ("CDNs") to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes use of CDNs by Chargebee Retention's Services.

CDN Provider CDN Services Location Description
Amazon Web Services, Inc. All Global Public Website Content


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