How can I see the retention rate of my subscriptions or the LTV of my customers?

Scope

Does Chargebee have an LTV (lifetime value) report?

Does Chargebee have an Average Revenue per Paid Subscription (ARPS) report?

RevenueStory, Chargebee's analytics product provides over a 100 different reports including the LTV(lifetime value) report to gain better insights on your subscriptions. Here's more.

The reports are available in Chargebee under Menu > Revenue Story > Report Explorer

Metric Calculation: The LTV in RevenueStory is calculated using the formula:

LTV = ARPPS (Average Revenue Per Paid Subscription) × Paid Subscription Lifetime

Read this document for more details.

Note: The RevenueStory Integrated Analytics is only available on certain plans. Please check our pricing page for more details.