Why is the display name inconsistent in the renewal report?

Problem Statement

This article explains why the Renewal report shows subscription ID in some rows and email address in others, and how the Subscription column value is determined.

Related Scenarios

• Renewal report shows subscription ID in some cases and email in others
• Adding customer name under subscription in the renewal report

Solution

The Subscription column displays the identifier based on the first available value in this order:

1. Email address
2. First name and last name
3. Subscription ID

If an email address exists, it is shown. If not, first and last name are used. If neither is available, the Subscription ID is displayed. The Renewal report uses this logic consistently.