contact chargebee, support, email, co-pilot

461783

2018-10-27T23:50:17Z

2024-08-30T10:38:58Z

1020

0

1

237312

Contacting Chargebee: Support Channel Explained?

Contacting Chargebee: Support Channels Explained? 

At Chargebee, we’re committed to helping you get the most out of your subscription management experience. Whether you have a quick question, a complex setup query, or feedback to share, we offer multiple support channels to ensure you get the help you need—quickly and effectively.

Support Portal 

The Chargebee Support Portal is your central hub to raise, track, and manage support tickets.

Here’s how to get started:

• Sign Up: Visit the Support Portal  and click Sign Up. Enter your full name and the email address associated with your Chargebee account.

• Activate Account: You’ll receive an activation email. Click the link to set a password and activate your account.

• Manage Tickets: Once logged in, you can create new tickets, track existing ones, and even view tickets raised by other members of your organization.

Email Support 

The Chargebee Support Portal is your central hub to raise, track, and manage support tickets.
Need detailed help or personalized assistance? Simply email us at support@chargebee.com .

In-App Assistance with Chargebee Copilot 

For immediate answers right from within your Chargebee account, use Chargebee Copilot.

• Accessing Copilot: Click Need Help? hyperlink on the bottom-left corner of your screen.

• Features: Chargebee Copilot provides access to help documentation, FAQs, API references, and allows you to create support tickets directly within the app.

Live Chat Support 

Available to all paid plan customers, Live Chat offers real-time support during business hours.

• Availability: Log in to your Chargebee account to access Live Chat Support.

• Accessing Live Chat: Click Need Help hyperlink and select Chat with Support

Community Forum 

Looking to learn from peers or share insights? Join our Community Forum.

• Purpose: Exchange tips, use cases, and best practices with fellow Chargebee users.

• Availability: Access it through the Support Portal .

Phone Support 

Need to speak to someone directly?

• Dedicated Implementation Contact: If you’re working with a dedicated implementation manager, you can contact them directly.

• General Inquiries: For general phone assistance, request a callback via the Support Portal or emailing the support team.

Sales & Partnership Inquiries 

For sales-related questions or partnership opportunities:

• Sales Team: Reach out to our Sales Team through the Contact Us  page.
• Partnerships: Explore Partnership Opportunities via the Contact Us  page.

Ethics & Compliance Hotline 

To report ethics or compliance concerns confidentially:

• Confidential Reporting: Chargebee offers a confidential reporting hotline available 24/7. Access it by calling the numbers identified on their Contact Us  page or through the linked online reporting portal