configuration transfer, test to live migration, transfer failed, Chargebee Transfer Configurations

How to Resolve Common Errors When Transferring Configurations from Test to Live Site

Troubleshoot and resolve errors when transferring configurations from a test site to a live site in Chargebee.

2025-05-13T14:30:00Z

2025-05-13T14:30:00Z

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How to Resolve Common Errors When Transferring Configurations from Test to Live Site

How to Resolve Common Errors When Transferring Configurations from Test to Live Site 

Summary 

This article guides you through troubleshooting errors encountered when transferring configurations from a test site to a live site.

Solution 

When transferring configurations from a test site to a live site, errors may occur if certain settings are not enabled on the destination site or if incompatible settings are selected during the transfer. The error messages usually highlight which settings caused the transfer to fail.

Steps to Follow 

Step 1: Verify Site Settings on the Live Site

• Ensure that all relevant settings from the test site are enabled on the live site before initiating the transfer.
• Missing or disabled settings on the destination site often cause the transfer to fail.

Step 2: Disable Offline Payment Methods During Transfer

• Check if the option “Enable offline payment methods” is selected during the transfer process.
• If selected, deselect this option and try transferring again, as it might be causing the issue.

Step 3: Exclude Custom Fields During Transfer

• Deselect the 'Custom Fields' option while transferring configurations.
• Instead, publish custom fields directly from the test site to the live site by navigating to:
  Settings > Configure Chargebee > Custom Fields

Expected Outcome 

The configuration transfer will complete successfully without encountering the common errors highlighted.

Key Points to Remember 

• Always ensure that the destination/live site has the same settings enabled as the source/test site before starting the transfer.
• Excluding certain options, like offline payment methods and custom fields, can help prevent common transfer errors.

Additional Resources 

• Chargebee Transfer Configuration Guide