Getting Started

Building Blocks

Subscription Features

Localization

Invoices

Credits

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Attach Additional Data

Migration

Open Source Resources

Other Features

API Integration

Third Party Integrations

Subscriptions 

Subscriptions are made up of customer information, CC details, invoices, plans, addons and coupons. Chargebee takes care of all these together and makes your billing run with ease and efficiency.

After configuring your plans, addons and coupons, you're now ready to sell your products/services and subscriptions help you handle this.

Each new sign up creates a subscription. Based on the subscription, Chargebee will charge and renew your customers.

Subscription Status 

Future: Subscriptions that will go into trial or active state on the specified date in the future.

In Trial: Active subscriptions that are in trial mode.

Active: Active subscriptions that will be charged based on plan, addons and billing period.

Non Renewing: Subscriptions that will be canceled at the end of the current term.

Cancelled: Inactive subscriptions that will no longer renew. Any pending payments will be collected.

What's in the Subscription section? 

This section lists all your subscriptions along with a summary of each subscription.

It also gives you options such as filtering views, sending emails, exporting to excel, and downloading shipping labels.

Creating subscriptions through the web interface 

Use the "Create New Subscription" button to get started.

Once you are on the new subscription page, you can fill out all the details and create the subscription.

The first section deals with the customer info. First Name, Last Name, Company Name, Email. The ID field is used to uniquely identify the subscription. Refer to our API  for more details.

First Name, Last Name, and Email are shown in the display name column in the subscription list section of the web interface.

The Plan Name and Quantity fields are used to select the plan that you are selling as well as the quantity. The 2 fields are mandatory.

Additionally, in the Subscription Information section, you can also specify the PO Number. More on that here.

See also

Quantity Based vs. Flat Fee Plans for more on plan quantity.

When creating a new subscription from the web interface, the plan selected should have at least 1 trial day. This is because 0 trial day plans would need credit card details to process the charge immediately.

Next you can choose a Coupon that is associated to a selected plan if needed.

Start Date is used to specify when the subscription should start. If you specify a start date, the subscription will be created immediately, but the subscription status will be "Future" and the subscription will go into "Trial" or "Active" state on the specified date. Subscriptions will go into trial mode if a trial period is specified during subscription creation through the API  or if the selected plan has a trial period.

No. of Billing Cycles is used to set the number of times a customer will be charged. If you want to specify a different value for the no. of billing cycles than what you have already configured in the plan, then you can. The value entered in the new subscription will override the value that was already configured in the plan. More information here.

Can I include my Addons during sign up? 

Yes. You can select recurring addons here. Non-recurring addons cannot be added to a plan that has trial days.

Creating subscriptions for plans without a trial period 

If your plan does not have a trial period, you can create the subscription by setting "Auto Collection" to Off. The subscription is created as an offline subscription. Once the subscription is created, you can add the card details using the "Add Credit Card" option within the subscription.

Another way of creating subscriptions using plans without a trial period is by using the plan's hosted page URL . This will allow you to enter the credit card details while creating the subscription.

Can I edit an existing subscription? 

When you open up an existing subscription, there are several details you can view and actions you can perform. The subscription provides you with all the details like customer info, CC info, due amount, trial days remaining (if in trial). You can also see subscription info, non-recurring items, address, current term charges/credits, invoices and transactions. (The address section will only appear if you add the buyer's address; non-recurring items will appear when a one time charge has been applied using "Add Charge")

Changes can be made using the tool bar on the right.

Actions lets you perform the following changes:

  1. Change Subscription
  2. Change Customer Details
  3. Request Card Details
  4. Add/Update Credit Card
  5. Add Address
  6. Add/Update Billing Info
  7. Cancel/Re-Activate Subscription

Change Subscription basically allows you to edit the subscription configurations such as changing the plan details and addons. You can also choose to either apply the changes immediately or on the next renewal. Click here to learn more.

Change Customer Details is used to edit the customer information. The subscription Id cannot be modified.


Request Card Details allows you to send an email with an auto-generated link that the subscriber can use to add/update their card details. Before sending a request to your subscribers, please make sure that you've configured the "Update Payment Method Page" redirect URL that users will be redirected to once they've successfully updated their payment method details. If you have not configured this URL, you will not be able to send the email. You can configure this under Settings > Hosted Page Settings > Hosted Update Payment Method Page. Click here to find out more.


Add/Update Credit Card allows you to add a new credit card number if it is not available or update it if there is a change.

Add Address is used to enter customer's shipping address. Once you have added this information, it will appear on the subscription as a new section. You can edit all the address fields except for the Label used. You can delete the address, and add a new one if needed.

Add/Update Billing Info If you've enabled any of the billing address fields, you will see this option, and you can use this to add/edit your customers' billing address.

Cancel/Reactivate Subscription can be used to cancel or re-activate a subscription. You can cancel a subscription immediately or at the next renewal. Only subscriptions with CC info can be reactivated once it is canceled. Learn more.

Add Charge lets you add an additional charge to the subscription. It is a onetime charge and does not recur. Learn more.

Add Addon can be used to include an additional non-recurring addon to the subscription. Learn more.

Coupon can be used to apply and redeem additional coupons on an existing subscription. Only coupons that are applicable to the plan in this subscription will be displayed.

Change Start Date appears only when the subscription is in "Future" state. You can change when the subscription should start using this option. If you need to start the subscription immediately, you can set date and time to the present.

If the subscription was created through the API and a trial period was specified, changing the start date will automatically remove that trial period. In this case, only the plan's trial period (if present) will be considered. Otherwise, the subscription will go into "Active" state.

The Change Next Billing option will appear on active subscriptions and is used to change the next renewal date. You can change the date to a later or an earlier date. The subscription will update on the specified date.

Change Trial End option will only appear on trial subscriptions. This can be used to extend the trial period if needed.

The subscription details also has a Timeline section that shows you subscription history.

Events such as sign up, cancellation and reactivation are shown here.

Use Comments to add information specific to a particular subscription or as a tag that can you use to find subscriptions using filters. The comments section appears at the bottom of the subscription and this option is available for subscriptions, invoices, transactions, plans, addons and coupons.

Deleting a Subscription 

If you wish to delete a Subscription in Chargebee, open the specific Subscription's details page and click the Delete Subscription option available on the Actions panel.

This operation is irreversible - all data related to the Subscription, such as Transactions and Invoices, will be deleted.

The numbers in the following reports will get modified when a Subscription is deleted:

  • Payments
  • New Revenue
  • Signups
  • Activations
  • Cancellations
  • Refunds
Note

The option to delete a Subscription is available only for the role Admin.

You can also delete a Subscription using the Delete a Subscription API .

Finding subscriptions in the web interface 

You can search for subscriptions using name, id or also by sorting the list based on display name or date in the web interface.

There is an advanced filter option included as well to make your search a lot more easier.

What are invoices and transactions? 

The last section displayed under a subscription contains the details of the invoices and transactions related to the selected subscription. All payments related to the subscriptions are recorded here.

Read more on invoices and transactions.

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