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Whenever a merchant is trying to add a user to their chargebee site, it does not allow me this step as this user “Already exists”.
Weirdly I cannot see the email in the team member list.
This happens when the user has been invited already and the user is yet to accept the invite. There isn't a restricted time within which they should accept the invite. You can resend the invite to the user. Refer to the screenshots below on how to invite them again.
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