Frequently asked Questions

1. What is the difference between Current MRR (Monthly Recurring Revenue) and MRR in RevenueStory?

Current MRR (Monthly Recurring Revenue) refers to the subscription's MRR that is available at the moment. MRR refers to the subscription's recurring revenue for a given period.

Ensure that you use the subscription's MRR metric when you want to view historical information. Selecting Current MRR metric will display the current recurring revenue (in View underlying data) no matter which date is selected.

2. What are the list of custom fields available in RevenueStory?

Listed below are the custom fields available in RevenueStory:

Customer Resource:

business_type
business_vertical
acquisition_cost
acquisition_channel
sales_agent
customer_type
acquisition_mode
account_manager
customer_success_agent
solution_partner

Plan Resource:

plan_group

Addon Resource:

addon_group

Subscription Resource:

cancellation_reason
product_usage
sales_agent
solution_partner

3. Why are some of the custom fields empty in RevenueStory?

By default, all the custom fields listed in the previous question are available in RevenueStory. These fields need to be mapped with the corresponding fields in Chargebee for them to fetch the information from your site. Please contact [email protected] to map the custom fields.

4. What are the Premium features available in RevenueStory? How is it different from the standard plan?

Here is a comparison of the Standard and Premium Plan in RevenueStory:

Feature	Standard	Premium
Report builder	Can create up to three reports. Has access to information from nine data sources.	No limit on the number of reports. Has access to the data sources available in Standard + additional Premium data sources.
Email scheduling (dashboard)	Three email schedules (per user). Does not allow sharing of dashboard templates.	Unlimited schedules. Unlimited dashboard sharing.
Custom fields	No custom fields support for metrics/reports.	Custom field supported for pre-built reports and data segmentation.
Site consolidation	Does not support consolidated reporting.	Supports consolidated reporting.
Goals & Alerts	One alert (per site). No support for goals.	Unlimited alerts for key metrics. Ability to set goals for key metrics.
Premium reports	-	A specially curated list of premium reports.

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